Privacy Policy
Kenemax Inc. ("Kenemax Windows," "we," "us," or "our") operates the website at www.kenemax.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.
1. Information We Collect
We may collect the following types of information:
- Contact information — your name, email address, phone number, and project address when you submit a contact or estimate request form.
- Project information — details about your window or door project, such as the number of windows, building type, and project description.
- Usage data — standard web analytics data including pages visited, browser type, device type, and approximate location (city/region level), collected via cookies and similar technologies.
- Communications — records of emails, phone calls, or messages you send to us.
We do not collect payment information directly through this website. Any payment processing is handled through separate, secure channels.
2. How We Use Your Information
We use the information we collect to:
- Respond to your estimate requests and inquiries
- Provide and manage window and door installation services
- Send project updates, scheduling confirmations, and service follow-ups
- Improve our website and service offerings
- Comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Cookies and Analytics
Our website uses cookies and similar tracking technologies to understand how visitors interact with our site. You may disable cookies through your browser settings; however, some features of the site may not function as intended if you do so.
We may use third-party analytics services (such as Google Analytics) that collect anonymized usage data subject to their own privacy policies.
4. Data Sharing
We may share your information with:
- Service providers — vendors who assist with website hosting, email delivery, or customer relationship management, bound by confidentiality agreements.
- Professional partners — manufacturers or subcontractors involved in fulfilling your project, only to the extent necessary.
- Legal authorities — when required by law, court order, or to protect our legal rights.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Contact and project records are typically retained for up to seven (7) years in accordance with standard business recordkeeping practices.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete data we hold about you. To exercise these rights, please contact us at the address below.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Kenemax Inc.
40 West 51st Street, New York, NY 10020
Phone: (917) 589-2909
Email: info@kenemax.com